• Priority Booking: Can book classes 7 days in advance (blocks popular teachers).
• 2 Free "Substitute" Tokens per month: If you cancel last minute (within 2 hours), you don't lose the credit.
• You can have available native speakers (+Native-speaker price difference fee) and non-native speakers
• Monthly Progress Report: A short PDF from the teacher summarizing strengths/weaknesses.
• Extended Class Option: Can combine 2 credits (50 minutes) for a deep-dive session.
• Free trial for friend - Yes (1 class)
• Make-up class allowance 5 (flexible notice)
• VIP Customer Service: WeChat/WhatsApp direct line to a human (no ticket system).