• Priority booking: Classes can be reserved starting 7 days in advance (priority access to popular teachers).
• Two free 'substitute' tokens per month: No credit loss for last-minute cancellations (within 2 hours).
• Access to native speakers (+ native speaker fee difference) and non-native speakers.
• Monthly progress report: A brief PDF summarizing strengths and areas for improvement from your teacher.
• Extended class options: Combine 2 credits (50 minutes) for in-depth sessions.
• Free trial for friends: Available (1 class).
• Make-up class policy: Up to 5 sessions (flexible notification).
• VIP customer service: Direct human contact via WeChat/WhatsApp (no ticket system).