• Dedicated teacher allocation: Fixed teacher scheduled weekly (e.g., every Monday at 7 PM). Option to choose native teachers or preferred instructors. Priority scheduling.
• Instruction by native speakers (+ native speaker fee difference) or according to student requests.
• VIP customer service: Direct human contact via WeChat/WhatsApp (no ticket system).
• Birthday benefits: One free class and a digital certificate during the birth month.
• Class recording storage: The latest 5 classes are stored on the cloud for review.
• Make-up class policy: Up to 10 sessions (flexible notification).